www.babystitch.com.au

Ordering and Delivery

For personal assistance with any aspect of your gift order, payment or delivery please dont hesitate to contact our friendly team by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone: 1300 653 880.

ORDERING

Online

The most convenient way to order your personalised baby gift is through our secure online store which is available 24 hours a day, 7 days a week.

You can shop with absolute confidence knowing that our payment system uses 128 bit SSL (Secure Sockets Layer) technology to protect your credit card information and ensure your privacy (see the padlock icon in your internet browser when accessing our secure payment server).

Phone

If you would prefer, one of our professional customer service staff would be delighted to take your order and details over the phone. If you need a custom hamper, special delivery or are looking for particular product you cant find on the website, we would be delighted to help.

Office number: 1300 653 880

International number: 61 2 95435714

Office hours: 9.00am to 3.00pm

Office days: Monday to Friday

Email

Email us anytime with the details of your order, or any questions you may have, and one of our friendly team will be pleased to contact you. Don't forget to include your phone number and a convenient time when we can call you.

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PAYMENTS

For your convenience, baby Stitch accepts payment by:

Credit card - Visa, Mastercard, Amex and Paypal.

Money orders - Payable to Baby Stitch.

Cheques - Payable to Baby Stitch (please note that order will be processed as soon as cheque has cleared).

Direct deposit - Contact us for account details.

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Baby Stitch

PO Box 169

Menai Central

NSW Australia 2234

All prices on the Baby Stitch website are in Australian dollars and include GST.

Delivery Information

DELIVERY

Bearing in mind your location, Baby Stitch carefully selects the best delivery service to ensure you receive your gift as quickly as possible. We use reputable courier companies and Australia Post.

Courier

If no-one is home at the time of delivery, the courier will leave a calling card with instructions on how to arrange an alternative delivery time. For recipients who work full-time it may be best to give a work address for delivery.

Australia Post

All gifts are registered for tracking and if no-one is home at the time of delivery, Australia Post will leave a calling card requesting you collect the package from your local post office. We can also address your delivery to a PO Box.

Overseas Deliveries

We are happy to have our Personalised baby gifts delivered overseas. Please call us on 1300 653 880 to confirm delivery costs.Delivery Schedule (Fees & Estimated Delivery Times)

Hospital Deliveries

We only deliver to Hospitals Sydney metro NEXT DAY DELIVERY all other hospitals normal delivery times apply.

We know that prompt delivery is very important and we do our very best to ensure your personalised baby gift is dispatched as soon as possible. Unfortunately there may be delivery delays beyond the control of Baby Stitch. As such, the we can only provide estimated delivery times as follows.

Destination Fee Estimated Delivery Time (Gifts can be delivered a few days earlier or later then these times)

NSW $10.00 2-5 working days

QLD $10.00 3-5 working days

VIC $10.00 3-5 working days

SA $10.00 3-5 working days

WA $ 10.00 4-7 working days

NT $ 10.00 5-8 working days

TAS $ 10.00 4-7 working days

NEXT DAY DELIVERY:

When your baby gifts is needed to be delivered urgently we are able to Express deliver your gifts. An Extra charge applys ($10.00) next day Australia wide, as long as the post code area falls in the express post area. Normal delivery is $10.00 and for an extra $10.00 we can have the baby gift delivered the next business day total ($20.00). To book an express delivery of your gift please contact us on 1300 653 880 or click on express post in the shopping cart area. All orders must be made by 12.00pm for this service. If the gift doesn't get delivered the next business day no refund will be given and there will still be a delivery fee of $10.00 charge.

Please note that orders must be placed before 12.00pm to coincide with these time frames and that delivery to rural areas may take additional time. Please contact our friendly team for assistance with urgent deliveries.

Delivery Special Notes

* Per section (6A) of the Liquor Act, purchasers and recipients of gifts containing alcohol must be 18 years of age or older.

* From time to time, for reasons beyond our control, certain items featured on the website are unavailable. In this case the item will be replaced with carefully selected comparable product, of equal quality and value.l

* Please take care to provide the correct address. If redirection is required after the gift has been dispatched, additional charges will apply.

* If you are sending a gift to a hospital please provide full details including street and suburb name, and ensure the recipient will be there on the day the gift is expected to arrive. If redirection is necessary then additional charges will apply.l

* In the highly unlikely event that your gift is not received, please contact us as soon as possible. l If your gift is damaged when you receive it, please contact us as soon as possible.

* If you wish to cancel your order we can offer a full refund, on the condition that your gift has not already been embroidered and/or dispatched. All refunds will be made within 24 hours to your credit card.

Refunds Policy

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund as long as your baby gift has not already been embroidered with babys name. You will need to contact us ASAP so we can cancel your order.

Stockists

If you are planning to visit someone in the St.George Private Hospital, Baby Stitch have gorgeous hampers, "Little Princess" for baby girls and "New arrival" for baby boys which can be purchased on the spot. These beautiful and unique baby gifts are located at:

St.George Private Hospital Pharmacy and gift store
Level 1
1 South Street
Kogarah NSW

Frequently Asked Questions

How long will it take for me to receive my order?

We do our very best to ensure your personalised baby gift is dispatched as soon as possible. Please see refer to the 'Delivery Schedule' above for estimated delivery times.

Can I have my order sent directly to the recipient?

Yes, we can send your order anywhere in Australia and include your personal message on our complimentary gift card.

Can I choose the embroidery font?

Yes, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Will there be an additional charge for embroidery of longer names?

Absolutely not. The price of the product includes all embroidery, regardless of the name.

How will my order be delivered?

Your order will be delivered by courier or Australia Post, depending on your address. Please see delivery details above.

Do you deliver your gifts overseas?

We can deliver world-wide on request. Delivery and freight fees will be confirmed prior to dispatch.

Do you supply gift cards?

Every gift includes a hand-written gift card with your personal message, at no extra charge.

Do I need to be home to receive my order?

Yes, someone needs to sign for the gifts on delivery. If no-one is available to accept the package, a calling card will be left directing you to contact the courier company or collect the item from your local post office . For recipients who work full-time it may be best to give a work address for delivery, or you can use a PO Box.

Can I design my own luxury gift hamper?

You can design your own personalised baby gift hamper from the wide range of products available, or tailor one of our creations to suit your needs. We would be delighted to help you with your special gift. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What size should I select for the baby bodysuits?

(000) Birth to 3 months

(00) 3 to 6 months

(0) 6 to 9 months